Non-existent customer service. Stopped in to look for Clark's Desert Boots, stood around for a few minutes without being approached by 3!! staff members even though I was the only customer in the store, then turned and tried to get their attention but since they were too busy talking about their social lives, they ignored me. I then thought better of buying anything from here and left. not sure if they even noticed. Would not set foot in this store again.
OMG the worst customer service EVER!!! they lost a 290.00 shoe purchase....not only was the staff rude but made you feel like you didn't belong there. I wouldn't even give them a star.
WORST shopping experience of my life. TWICE, I bought shoes here. BOTH times they hurt my feet. The first time, I wore the shoes once, and tried to return them for store credit or something, but they said no. The second time the shoes fell apart after wearing them only 4 times.
While they do have an impressive selection of shoes, the staff are just not interested in selling them to you. They often seem annoyed that they have to deal with customers at all. I have gone in several times intending to purchase something, as I know they sell Blundstones, and the poor service always causes me to leave empty-handed. Its a real shame, as they are in a convenient location. Hopefully the service improves when they open in their new location.
Not my first choice for a shoe store. Staff is mediocre and not keen to help... choose local shoe stores instead.
SoftMoc at Bay Centre is a Canadian Shoe Store based in Victoria, British Columbia. SoftMoc at Bay Centre is located at 150 Douglas St #206a, Victoria, BC V8W 3M9, Canada.
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