I've been coming here for four years for all my aquarium needs and have yet to have a bad experience. The senior staff are all very knowledgeable and helpful, and if they don't know something off the top of their head they will often look it up for you on the spot. Billy in aquatics will give it to you straight on what's the best product with no attempts at up selling you to something more expensive than what you actually need. They have the best selection of fish in town, and if they don't have what you want will try their best to bring it in for you, saving you the risk of ordering online. Only once have I had to use their 14 health guarantee for recently purchased fish and the experience was very positive with the staff discussing with me what may have caused the death in order to prevent similar loses in the future. The staff really care about the fish they sell and try to ensure that they are going to adequate homes and not just getting dumped in some bowl which is more than most pet stores can say.
These guys are the reason I dont shop for pets or pet supplies online. You won't find this level of knowledge and dedication anywhere else! Great selection in store as well as being able to order almost anything in.
Friendly, knowledgeable staff. Great selection of livestock and supplies. There's no place I'd rather go for my pets needs.
The owner and his wife are extremely nice. Recently purchased a bearded dragon for my son's 7th birthday. Lizard was supposed to be on sale but newer staff didn't reduce price. UV bulb purchased blew within 3 weeks. Due to short hours never had an opportunity to go in and have price corrected or bulb replaced.
Ty and Hailey are the knowledgeable staff for questions specific to turtles. They were willing to do a trade-in of a smaller tank and landing ramp (inherited with the turtle I bought from a coworker who originally bought the pet and supplies here) to buy a tank upgrade with landing rocks. Their selection of supplies are decent and very honest in their work. If an exchange is needed, the staff are very accommodating in correcting purchases that ultimately benefit the pet in question.Over time we are upgrading contents in the tanks; we still go to various pet stores in the city (for other pet needs) but locally for turtles, this is my family's main place.
Creatures Pet Store is a Canadian Pet Store based in Victoria, British Columbia. Creatures Pet Store is located at 770 Bay St, Victoria, BC V8T 5E4, Canada.
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